Director, Intake Management

Key Responsibilities:

Intake Management

• Develop multi-year strategy for Intake Management and share across organization
• Create and implement performance metrics aligned to cross functional intake program goals
• Responsible for Intake management program workstreams to ensure projects remain on target with committed value delivered
• Collaborate across business units to continue to innovate and deliver EBITDA growth
•  Stay informed of industry benchmarks and leverage vertical best  practices and technology to develop north star capabilities within Caliber lines of business.

Strategy & Project Delivery

• Lead and oversee Intake innovation projects from inception to completion, ensuring timely delivery within budgetary constraints.
• Collaborate with stakeholders to define project requirements, objectives, and success criteria.
• Develop project plans, allocate resources, and monitor project progress, identifying and mitigating risks as needed.
• Communicate project updates, milestones, and outcomes to relevant stakeholders, including senior management.

Vertical Experience

• Grow business opportunities through improved order ownership
•  Develop new processes and/or technology to drive allocation outcomes
• Partner across business lines to improve execution outcomes for customers, internal teammates, and carriers
• Stay abreast of vertical trends, best practices, and emerging technologies to deliver improvements
• Utilize research and experience to identify opportunities for process improvements, efficiency gains, and innovation.
• Benchmark organizational performance against industry standards and competitors, recommending strategies for continuous improvement.
• Maintain relationships within industry to ensure best practices are implemented through continuous improvement
• Act as subject matter expert and critical point of contact while demonstrating ownership of essential vertical relationships

Collaboration with Legal, Procurement, IT and Customer Insights:

• Partner on contract negotiations, vendor onboarding, and ongoing vendor management activities to achieve strategic procurement objectives.
• Collaborate with legal and procurement teams to ensure compliance with regulatory requirements and contractual obligations.
• Review and assess vendor contracts, statements of work (SOWs), and other legal documents to mitigate risks and protect organizational interests.
• Work closely with procurement to evaluate vendor proposals, conduct vendor assessments, and participate in vendor selection processes.

• Utilize customer feedback, analytics, and insights to drive improvements in vendor performance and service delivery.
• Partner with IT to stay aligned on industry technology trends and collaboration opportunities

Qualifications:

• Travel will be required in this role (30-50%)
• The role will be onsite in Caliber’s home office location
• Bachelor’s degree in business administration, supply chain or engineering preferred. May accept a combination of education, training, and experience sufficient to acquire the required knowledge, skills, and competencies.
• Proven experience (8 years) in vendor management, supply chain and/or large-scale operational project delivery
• 10 years project management experience, preferably in operational environments with high focus on implementation excellence and ongoing monitoring for success and continuous improvement
• Excellent communication, negotiation, and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
• Proven experience working across verticals to deliver on industry benchmarks & develop north star capabilities
• Solid analytical and problem-solving skills, with a keen attention to detail and a focus on continuous improvement.
• Relationship management experience with clients and proven ability to deliver customer outcomes