Manager, Calibration Estimate Quality

Duties and Responsibilities:

• Teammate Development and Coaching: Provide mentorship and constructive feedback to support the growth and performance of team members, fostering a high-performing culture.
• Data Analytics: Identify current and past trends to ensure operational consistency is achieved. Reporting on trends and operational metrics will be a key success driver for this role.
• Quality Control: Conduct Quality Control (QC) checks on teammate Calibration estimates. Analyze calibration performance metrics and implement improvement measures or training as needed.
• Continuous improvement: Stay updated on advancements in ADAS technology, tools, and industry trends to enhance service offerings.

• Training and Onboarding: Define and implement training programs that align with Caliber standards and provide comprehensive onboarding for new team members.
• Operational Consistency: Maintain consistent processes while ensuring both underwritten and overwritten exceptions are corrected. This leader will be charged with training the core team and cross-training other business units.
• Cross-Functional Collaboration: Partner with internal and external stakeholders, including field leadership, to ensure seamless operations and maintain high service quality.

Requirements:

• High school diploma or equivalent required; a degree is preferred.
• Minimum 7 years of experience working with insurance certifications.
• Strong organizational and project leadership experience.
• In-depth knowledge of OEM repair procedures and specifications.
• Exceptional problem-solving and analytical abilities.
• Excellent attention to detail and accuracy.
• Effective communication and customer service skills at all levels.
• Strong team collaboration skills with the ability to work independently when necessary.
• Proficiency in basic computer programs (Excel, Word, etc.).