GM/RM Trainer

Key Responsibilities:

Curriculum Development:  Collaborate with the GM/RM Training Team to develop and continuously update the GM/RM training curricula.  Inform Content Curator of updates to ensure that course material is current for each scheduled training date.

Training Delivery:  Deliver approved GM/RM Training Curriculum and engage teammates through live and virtual environments. Adapt training materials and lesson plans to ensure effective learning for each type of learner.  Create a positive learning environment that reinforces interest in the program. Training Management:  Provide completion data to the Team Administrator to ensure all training is documented in Workday.

Collaboration:  Create a connection with the audience.  Be available to follow up with all trainees either in person or via calls after training is completed, continue to act as a point of contact for trainee’s questions and concerns. 

Continuous Improvement:  Identify opportunities to improve the overall training experience from the Trainee and Trainers perspective.

Quality Assurance:  Monitor success of teammates after attendance through KPI’s (CSEP, Dashboard, etc.)

• All other duties as assigned.

Qualifications: 

• 3+ Years Training Experience preferred, or sufficient practical and transferable experience to demonstrate practical equivalence.
• High School Diploma, Tech School Graduate
• Technology savvy with strong working knowledge of Microsoft Office Suite (Teams, Outlook, Word, PowerPoint, Excel, etc.)
• Knowledge of Automotive Industry required, Collision or Insurance preferred.
• Current and ongoing I-Car Certification
• Committed to Continuous learning to stay relevant as industry evolves.
• GM/RM experience required.
• Demonstrated attention to detail.
• Strong and clear oral and written communication skills and the ability to work and collaborate effectively with a wide range of personalities and at various levels throughout the organization.
• Fully proficient using CCC platform.
• Strong project management, organization, and multi-tasking skills with the ability to adapt easily and pivot as necessary in an ever-changing, fast-paced training environment.
• Professional demeanor with a positive attitude, geared toward customer service.
• This role requires travel with overnight stays – approximately 50%.