Customer Service Consultant

JOB SUMMARY 

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.  

OUR COLLISION CUSTOMER SERVICE CONSULTANT FOR THIS POSITION CAN MAKE UP TO:

• $18.00-$24.00 per hour!  

BENEFITS OF JOINING CALIBER 

• Benefits from day one: Immediately eligible for medical, dental and vision 

• Industry Comparable Pay – Paid weekly and eligible for overtime 

• Paid Vacation & Holidays – Can begin accruing day 1 

• Career growth opportunities – we promote from within! 

• A career for life: You’ll gain hands-on experience within a production shop. 

REQUIREMENTS:  

• 2+ years of customer facing experience; sales experience a plus 

• Must have a valid driver’s license and be eligible for coverage under our company insurance policy 

ABILITIES/SKILLS/KNOWLEDGE 

• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. 

• Passion for learning the collision industry  

• Be able to understand instructions – written and verbal 

• Can prioritize competing tasks and adapt easily to a fast-paced environment 

• Must be able to provide personable, friendly “World Class” customer service to internal and external customers 

Caliber is an Equal Opportunity Employer 

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.