Business Analyst - Dynamics Center of Excellence

Job Summary
Act as liaison between business users and IT organization in support of applications and process improvements

Essential Job Duties

• Interpret and functionally design integration solutions between various systems.
• Assist in the acquisition and merger process to include data conversions and process re-engineering.
• Work directly with developers in troubleshooting application issues to find root cause analysis.
• Research current environment, analyze information, and provide sound solutions to complex business issues.
• Develop business requirements for resolving issues, new enhancements, and new applications.
• Continually analyze existing applications and business processes to identify opportunities for improvement.
• Provide support to business owners and users regarding business applications and processes.
• Work with business owners and users to create functional requirements.
• Document business processes.
• Act as a point of contact for business and technical support.
• Develop and maintain documentation for current applications and user manuals.
• Participate as a liaison between the business user community and the IT Organization.
• Contact point for systems and services that are outsourced to a third-party developer or maintenance organization.
• Other duties as assigned

Skill/Requirements

• Bachelor’s degree in Business, Information Systems or related field; or equivalent combination of education, experience and training that provides the required knowledge and skills
• Minimum 2 to 4 years of experience with enterprise systems in a role as a functional business analyst
• Report development using the Microsoft Business Intelligence tools
• Project Management Certification a plus.
• Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information.
• Listening skills, to understand what people say and to detect what they might be hesitant to say.
• Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
• Facilitation skills, to lead requirements workshops.
• Observational skills, to validate data obtained via other techniques and expose new areas of opportunity.
• Writing skills, to communicate information effectively to customers.
• Organizational skills, to work with the vast array of information gathered and analysis and to cope with rapidly changing information.
• Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders.
• MS Office, Project, & Visio skills required.